Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fasteddieapparel.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fasteddieapparel.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fasteddieapparel.com.

Return & Refund Policy

We want you to be completely satisfied with your order. If for any reason you are not, you may return it under the conditions outlined below.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

  • Unworn or unused

  • With tags

  • In its original packaging

  • With receipt or proof of purchase

To start a return, please contact us at info@fasteddieapparel.com. Once your return has been approved, you can send your item to the following address:

Unit 8.4 Tameside Business Park, Windmill Ln, Denton M34 3QS

⚠️ Please note: Customers are responsible for arranging and paying for their own return postage. We do not provide prepaid shipping labels. Items sent back without first requesting a return will not be accepted.


For any questions regarding returns, please email us at info@fasteddieapparel.com.

 

 

 

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

 

 

 

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

 

  • Perishable goods (e.g., food, flowers, or plants)

  • Custom products (e.g., special orders or personalised items)

  • Personal care goods (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

 


We also cannot accept returns on sale items or gift cards.

If you are unsure about your item’s eligibility, please contact us.

 

 

 

Exchanges

The quickest way to get what you want is to return the unwanted item and, once your return is approved, place a new order for the replacement.

 

 

 

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, items must be returned unused, with tags, in original packaging, and with proof of purchase.

 

 

 

Refunds

Once we’ve received and inspected your return, we’ll notify you of approval or rejection.

 

  • If approved, your refund will be issued to your original payment method within 10 business days.

  • Please note it may take additional time for your bank or credit card company to process the refund.


If more than 15 business days have passed since your refund was approved, please contact us at info@fasteddieapparel.com.